The Fusion CX IPO 2026 is attracting investor attention as the company prepares to enter the Indian stock market. Fusion CX Limited operates in the customer experience (CX) and business process outsourcing industry, providing customer support and technology-enabled services to businesses.
The company plans to raise ₹702 crore through its initial public offering (IPO). Investors interested in the upcoming IPO should understand the issue dates, price band, lot size, company business, and associated risks before making an investment decision.
Fusion CX IPO Details
| Particulars | Details |
|---|---|
| Company Name | Fusion CX Limited |
| IPO Type | Mainboard IPO |
| Issue Size | ₹702 crore |
| Price Band | ₹275–₹289 per share |
| Face Value | ₹1 per share |
| Lot Size | 51 shares |
| Minimum Investment | ₹14,739 at the upper price band |
| IPO Opening Date | 14 October 2026 |
| IPO Closing Date | 16 October 2026 |
| Tentative Allotment Date | 19 October 2026 |
| Tentative Listing Date | 22 October 2026 |
| Listing Exchanges | NSE and BSE |
IPO details are based on available information as of 13 October 2026. Investors should verify the final schedule and issue documents before applying.
About Company
Fusion CX Limited, originally incorporated in 2004 as Xplore-Tech Services Private Limited, is a customer experience (CX) service provider delivering services across voice, email, chat, social media and message channels, with technology at the core of its delivery model.
The company also provides AI Data Infrastructure Services including data collection, annotation and labelling, and teleoperations services. It blends domain expertise with proprietary AI tools to enable multilingual, omnichannel engagement at scale.
Fusion CX focuses on key verticals including telecom and other utilities, healthcare, HTT (high-tech, growth and travel), BFSI and retail, where it has built deep domain specialization and long-standing customer relationships.
Global Presence
- 40 delivery centres across 13 countries
- Support in 28 languages
- Two sales offices in UK and Australia
- 13,735 CX employees as of June 30, 2026
The company has grown through a combination of organic expansion and strategic acquisitions, having acquired and integrated several businesses to expand its service portfolio and customer base across multiple geographies.
Its subsidiary, Omind Technologies, develops proprietary platforms across marketing AI, conversational AI, quality automation and workforce management, supporting the company's evolution into a productized, SaaS-enabled CX service provider.
Fusion CX continues to focus on expanding its global delivery network, deepening client relationships, and investing in generative AI-led innovation to strengthen its competitive position in the customer experience industry.
Strengths
Global Delivery Network Across 13 Countries: The company operates 40 scalable delivery centres across 13 countries, providing 24x7 multichannel support in 28 languages. Its mix of onshore, nearshore and offshore centres enables cost-effective, culturally aligned service delivery for global clients.
In-House AI-Driven R&D Investments: Continuous strategic R&D investments through subsidiary Omind have produced in-house platforms such as MindVoice and Arya, focused on CX transformation, automation and generative AI-enabled customer engagement.
Proven Track Record of Inorganic Growth: The company has a history of acquiring and successfully integrating businesses, including Ameridial Inc., Boomsourcing LLC and Sequential Technology International, LLC, expanding capabilities and driving revenue and profitability growth.
Risk Factors
Outstanding Legal Proceedings: The company, its subsidiaries and directors are involved in various outstanding legal proceedings, including criminal, tax, statutory and civil matters aggregating to significant amounts, which could adversely affect reputation, business and financial condition if decided unfavourably.
Customer Concentration Risk: Top 10 customers contributed 49.84%, 52.17%, 45.30% and 41.04% of revenue from operations for the stub period and Fiscals 2026, 2025 and 2024 respectively, exposing the company to risk from loss of or deterioration in these key relationships.
Cybersecurity and Data Security Risk: The company's business involves extensive processing of sensitive and confidential information, exposing it to risks from hacking, malware, ransomware and phishing, which could lead to regulatory action, litigation, operational disruption and reputational harm.
Fusion CX IPO Price Band and Lot Size
The price band for the Fusion CX IPO is ₹275 to ₹289 per share. The minimum application lot consists of 51 shares.
At the upper price band of ₹289, the minimum investment for one lot is calculated as follows:
51 shares × ₹289 = ₹14,739
Investors should also consider any applicable charges and ensure that the investment fits their financial goals and risk tolerance.
Fusion CX IPO GMP Today
The Grey Market Premium (GMP) is an unofficial indicator that some investors use to understand market sentiment before an IPO lists on the stock exchange.
The GMP can change frequently depending on demand, market conditions, and investor expectations. It is not an official exchange price and does not guarantee listing gains.
For the latest Fusion CX IPO GMP, check the updated IPO information on newipo.info before making a decision. Any available GMP figure should be treated as an estimate rather than a promise of profit.
Objectives of the Fusion CX IPO
The IPO comprises a fresh issue of up to ₹500 crore and an offer for sale (OFS) of up to ₹202 crore.
The proposed uses of the fresh issue proceeds include:
Repayment or prepayment of certain outstanding borrowings.
Investment in subsidiaries to upgrade technology tools, including Arya and MindVoice.
General corporate purposes and other permitted business requirements.
The offer-for-sale component allows existing shareholders to sell part of their holdings. Investors should review the official offer documents to understand the exact allocation and financial implications.
Factors to Consider Before Applying
1. Business Growth Potential
Customer experience outsourcing and digital support services may benefit from businesses seeking cost-effective ways to manage customer communication.
2. Technology and AI Adoption
Technology-driven services may help improve efficiency, but the company must continue investing in its systems and adapt to changing customer requirements.
3. Financial Performance
Review the company's revenue, profitability, debt levels, cash flow, and historical financial performance in the official IPO documents before deciding whether the valuation is reasonable.
4. Valuation
Compare the IPO valuation with listed companies operating in similar industries. A growing business is not automatically an attractive investment at every price.
5. Competition and Client Dependence
The customer experience industry is competitive. Changes in major customer contracts, pricing pressure, labour costs, and automation may affect future earnings.
Fusion CX IPO Review: Should You Apply?
The Fusion CX IPO provides an opportunity to evaluate a company operating in customer experience services and technology-enabled business support. Its proposed use of funds includes debt repayment and technology investment, which investors may wish to examine closely.
However, the IPO decision should not depend only on the GMP or expectations of listing gains. Investors should study the company's financial statements, valuation, risk factors, and future growth prospects.
IPO verdict: Consider applying only after reviewing the official offer documents and assessing whether the company's valuation and risk profile suit your investment objectives. No listing gain or return is guaranteed.
Frequently Asked Questions (FAQs)
1. What is the Fusion CX IPO date?
The IPO is scheduled to open on 14 October 2026 and close on 16 October 2026.
2. What is the Fusion CX IPO price band?
The announced price band is ₹275 to ₹289 per share.
3. What is the Fusion CX IPO lot size?
The minimum lot size is 51 shares.
4. What is the minimum investment in the Fusion CX IPO?
One lot costs ₹14,739 at the upper price band of ₹289, excluding applicable charges.
5. What is the Fusion CX IPO issue size?
The total issue size is ₹702 crore, comprising a fresh issue and an offer for sale.
6. What is the Fusion CX IPO GMP today?
GMP is an unofficial market indicator that changes over time. Check the latest available update on newipo.info rather than relying on an old figure.
7. When is the Fusion CX IPO listing date?
The tentative listing date is 22 October 2026, subject to the final schedule.
Conclusion
The Fusion CX IPO is a notable upcoming mainboard issue in India's IPO market in October 2026. With an issue size of ₹702 crore and a price band of ₹275–₹289 per share, investors should evaluate the company's business model, financial performance, valuation, and use of proceeds before applying.
Follow newipo.info for IPO updates, GMP information, subscription trends, allotment details, and listing news. Always remember that IPO investments carry risk and that grey market premiums cannot guarantee future returns.